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The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.


Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.


How to reset 2FA / Two Factor Authentication


Do I need to be present at the remote side to start a session? (Unattended Access)

Backup / Restore Your Anydesk ID. Contribute to ontisme/Anydesk-ID-Tool development by creating an account on GitHub.

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access


I lost my password (my.anydesk.com)

  1. Download AnyDesk 6.2.3 for Windows for free, without any viruses, from Uptodown. Try the latest version of AnyDesk 2021 for Windows.
  2. AnyDesk is a free remote desktop tool which allows you to be controlled or to control some else's computer desktop. It all works over the wires of the Internet and is a perfect tool for providing assistance to others or performing maintenance remotely.
To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.


Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal


Register or remove the AnyDesk license to a device

See Registration to register the client to a license.


Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.


How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.


Can I transfer files with AnyDesk?


How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.


Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.


Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias


Does AnyDesk support Windows server?


Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).


AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.


Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.


Can another user connect to me via Browser or my website?


Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions


How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.



Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.


Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access


I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.


I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.


Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.


Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.


Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)


AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall


Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.


Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of WindowsAnydesk

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.


Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android


Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App


How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal


I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.


I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.

Get AnyDesk for macOS

No email, registration or installation required!

Access and edit data and settings on remote computers or servers with AnyDesk remote desktop for Mac. Enjoy seamless connectivity and a simple set-up. Offer remote support to your customers. Whether connecting to other Mac based systems, or desktops running Windows or Linux, you can count on AnyDesk’s stable operation and cross-compatibility.

AnyDesk for Mac provides the features and tools you need to connect with desktops or servers in any location. Our remote desktop app ensures a stable, secure, and super-fast connection. It can be individually tailored to your specific operations, thanks to flexible license models. Set up is quick and simple.

Stable and Secure - The AnyDesk Remote Desktop for macOS

The macOS desktop client from AnyDesk brings high frame rates and low latency, amounting to reliable stability and breathtaking speed. AnyDesk’s proprietary DeskRT codec compresses and transfers image data efficiently without loss of quality and ensures near-instant response times.drop support:
Address book supports moving and copying items via drag'n'drop. Create desktop shortcuts for AnyDesk sessions via drag'n'drop

Anydesk
  • New option for handling display resolution:
    'Auto-adapt Resolution' option in Display menu is now supported.
  • Remote screen handling:
    AnyDesk doesn't light up the remote screen when only 'File Manager' feature is used.
  • Privacy feature support:
    Privacy feature availability is now properly reported for older macOS versions.
  • General usage bugs:
    Error which prevented some customers from accessing Address Book is fixed. Error which prevented some customers from accessing Address Book is fixed.
    • Version 6.1.0

    12 Nov 2020

    • Support for new macOS:
      Added support for new macOS 11 Big Sur.
    • Support for new hardware:
      Added support for new Apple Silicon hardware.
    • File manager layout bug:
      Fixed issue with File Manager UI layut under certain situations.
    • Fixes:
      Fixed couple of small bugs.
    Version 6.0.3

    7 Oct 2020

    • Session recording:
      Separated settings for incoming and outgoing automatic session recording.
    • Security improvement:
      Security improved for configurations with AnyDesk service installed.
    • Remote mouse cursor shape:
      Fixed bug when remote mouse cursor has a wrong shape when using specific applications.
    Version 6.0.2

    22 Sep 2020

    • Important - end of support for macOS 10.10 (Yosemite):
      Version 6.0.2 is the last to support macOS 10.10 (Yosemite). We strongly recommend upgrading to newer macOS version in order to receive further AnyDesk updates.
    • Settings improvement:
      Improved Settings for Interactive access.
    • User interface fixes:
      Fixed menu actions for File Transfer and VPN sessions. Main window startup position issue fixed. Main window startup position issue fixed.
    • Screen recording permissions:
      Fixed Screen Recording permission detection for Chinese users.
    Version 6.0.1

    26 Aug 2020

    • Improved iOS support:
      Support for improved connections to iOS devices.
    • Speed dial bugfix:
      Fixed disabled context menu on Speed Dial items.
    Version 6.0.0

    6 Aug 2020

    • Two-Factor Authentication:
      When enabled, an additional dialog will be shown after authentication by password or token, requesting a time-based one-time password provided by a third device. This feature requires an app supporting TOTP..
    • Wake-on-Lan:
      When enabled, devices running AnyDesk that are currently in sleep mode can be woken up by other AnyDesk devices in the same local network.
    • Speed dial improvement:
      Hide individual item groups in Speed Dial.
    • Keyboard layout:
      Fixed bug when keyboard layout does not match to input into Unattended Access password dialog.
    • Speed dial bugfix:
      Fixed issue which prevented renaming of Speed Dial items.
    • Incorrect online state:
      Fixed issue when sleeping mac reported incorrect online state.
    • Important - support for macOS 10.10 (Yosemite):
      We plan to discontinue macOS 10.10 (Yosemite) support soon. We strongly recommend upgrading to newer macOS version.
    Version 5.6.0

    17 Jul 2020

    • VPN connection:
      With this mode two PCs can be put into a private network over a secured connection.
    • Support for 2FA:
      Added support for connecting to Two-factor authentication enabled hosts.
    • TCP tunnel automated action:
      Run user script when TCP tunnel is connected.
    • Installation procedure:
      Drag'n'drop to Applications folder installation method is offered by default now (legacy install method is still supported).
    • New menu option:
      Install Anydesk Service menu option added.
    • Support for macOS Big Sur beta:
      Fixed application crash on macOS Big Sur beta.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.5.4

    15 Jun 2020

    • Bugfix:
      Fixed software update notification.
    Version 5.5.3

    10 Jun 2020

    • Address Book view mode:
      Thumbnail view mode has been added to Address Book.
    • Split Full Screen experience:
      Split Full Screen experience enabled for Connection Window and Address Book.
    • Automatic startup:
      Option to disable automatic startup of AnyDesk has been added.
    • Compatibility with mobile devices:
      Keyboard input from mobile devices improved.
    • Connection type icon:
      Connection type icon is now displayed correctly.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.5.2

    7 May 2020

    • Access Control List:
      New feature Access Control List (or white list for incoming connections) is now available.
    • Multiple sessions:
      Added support for multiple session windows.
    • Address Book:
      Address Book improved for better usability.
    • Privacy permissions:
      Improved macOS privacy permissions handling.
    • Compatibility:
      Improved compatibility with 3rd party software.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.5.1

    21 Apr 2020

    • Crash bugfix:
      Fixed a crash when user account picture is not set.
    Version 5.5.0

    17 Apr 2020

    • TCP Tunnels:
      New TCP Tunneling (or Port-Forwrding) feature added.
    • Address Book new design:
      Address Book has been completely redesigned for easier usage.
    • Start/Stop of session recording:
      It is now possible to start/stop recording during the active session.
    • New information windows:
      Added new System Information window and redesigned the About window.
    • Discovery feature security:
      Significantly improved security of Discovery feature.
    • Accept window security:
      Significantly improved security of Accept window.
    • Power usage improvement:
      Optimised power usage for mac laptops.
    • Improved mouse scrolling:
      Mouse scroll sensitivity adjusted.
    • Remote restart:
      Fixed remote restart issue on some configurations.
    • UI bug fixes:
      Fixed Password change UI for unattended access. Fixed Proxy configuration settings UI.
    Version 5.4.6

    2 Apr 2020

    • Error handling:
      Improved error handling.
    • Privacy permissions:
      Better macOS privacy permissions handling.
    Version 5.4.5

    7 Feb 2020

    • Enhanced usability:
      Host key option allows users to use Right Command key to control the local macOS while connected to remote device.
    • Improved compatibility with Android devices:
      Added support for Home and Back buttons when connected to Android device.
    • Installer improvement:
      Reduced number of user password requests in AnyDesk installer.
    • AnyDesk remote update:
      Fixed issue when user is not able to reconnect after updating AnyDesk remotely.
    • Custom Client on Yosemite:
      Fixed crash on macOS 10.10 Yosemite related to custom AnyDesk configurations.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.4.2

    14 Jan 2020

    • File manager:
      File Manager upload function fixed.
    • Reconnect after AnyDesk update:
      Fixed issue when user unable to reconnect after installing AnyDesk update.
    • Connection retry attempt:
      Fixed crash on multiple connection retry attempt.
    • Keyboard input:
      Improved keyboard input handling.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.4.1

    11 Dec 2019

    • Accept window minimize:
      It is now possible to minimize the Accept window into the Dock.
    • Installation process:
      Installation process has been improved.
    • Recent sessions list:
      Fixed display of client name in recent sessions list.
    • Remove displays:
      Fixed indicator of remote displays.
    • Chat:
      Fixed crash on incoming chat message.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.4.0

    4 Dec 2019

    • New Privacy feature:
      Enabling privacy mode during a session will turn off the monitor on the remote side so the screen content is hidden.
    • Blocking user input:
      Mouse and keyboard input can now blocked for the computer being controlled.
    • Automatic screen lock:
      New option to automatically lock remote screen when session ended.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.1.5

    18 Nov 2019

    • Fixes:
      Fixed couple of small bugs.
    Version 5.1.4

    5 Nov 2019

    • Fixes:
      Fixed couple of small bugs.
    Version 5.1.3

    21 Oct 2019

    • New features:
      Incoming connections are now displayed in the AnyDesk Dock icon
    • Bugfix:
      Fixed issue when user is unable to reconnect to macOS Catalina and Mojave after remote restart.
    • Fixes:
      Fixed couple of small bugs.
    Version 5.1.2

    10 Oct 2019

    • Fixes:
      Fixed update function in new version notification and minor bugfixes.
    Version 5.1.1

    8 Oct 2019

    • Fixes:
      Fixed crash on macOS 10.15 Catalina for remove keyboard input.
    Version 5.1.0

    8 Oct 2019

    Anydesk Showing 0 As Id

    • New features:
      Added Discovery feature and better support for macOS 10.15 Catalina
    • Fixes:
      Minor bugfixes
    Version 5.0.0

    6 Jun 2019

    • Redesign:
      New user interface design.
    • Fixes:
      Minor bugfixes.

    What Is Anydesk Id

    Version 4.3.0

    12 Oct 2018

    • File manager:
      File Manager now available on macOS.
    • Screenshots:
      Screenshots are now stored to the Desktop.
    • Speed Dial items:
      Solved loss of Speed Dial items issue.
    Version 4.2.0

    13 Jul 2018

    What
    • Enhanced Usability:
      Implemented custom context menu for AnyDesk ID (claim alias, show alias/show id, copy address).
    • Claim Alias now available:
      Implemented claim alias feature for macOS, users can now choose an alias.
    • Keyboard Usability:
      During a session, the hotkeys of macOS are disabled locally so they can be transmitted to the remote side.
    • Incoming file manager session refreshes:
      Folder content was not refreshed on the remote side on copying files. The file manager view now refreshes automatically.
    • Compatibility for file manager session:
      Incoming file transfer sessions did not allow to change directory to folders containing a space character.
    • Usability:
      Select and Copy using Command+C now works on the AnyDesk ID.
    • Keep session alive:
      AnyDesk now prevents macOS from going to sleep mode when there is an active session.
    • Request elevation improved:
      Fixed an issue in the request elevation feature.
    Version 4.1.0

    14 Jun 2018

    • Fixed Bug:
      In some cases, the installation did not work at the first attempt. This should now always succeed on the first entry of the admin password.
    • Fixed Bug:
      The clipoard did not work when connecting to macOS. The clipboard should now work in any case, including clipboard file transfer. Please click the file button at the top of the AnyDesk window in order to receive files from the clipboard on macOS.
    • Fixed Bug:
      Improved stability.
    • Fixed Bug:
      Removed the warning that the file is downloaded from the internet.
    Version 4.0

    11 Apr 2018

    • Address Book:
      The macOS version now supports your license’s shared address books.
    • Session recording and playback:
      Implemented recording and playback of sessions.
    • Connect to the login screen:
      The macOS version also runs as a service and supports connections to the login screen, full unattended access, and user switching.

    By downloading and using AnyDesk, you accept our license agreement and our privacy statement.

    My Anydesk Id

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